An exciting opportunity for a Customer Success Manager to work with innovative, high-growth businesses, supporting them through their commercial and technical journey and helping them unlock their full potential.
The Role
• Manage a portfolio of high-potential clients, acting as their key point of contact
• Lead onboarding, triage, and detailed needs assessments
• Develop clear action plans with defined milestones and success measures
• Track progress, identify risks, and ensure clients achieve measurable outcomes
• Connect clients with technical experts, partners, and wider support networks
• Collaborate cross-functionally to deliver a seamless, high-quality service
• Escalate challenges and remove bottlenecks to keep ventures moving forward
About You
• Experience in customer success, account management, or client-facing roles
• Proven ability to manage multiple clients or projects simultaneously
• Strong relationship-building and communication skills
• Organised and analytical, with the ability to assess needs and track progress
• Comfortable working across teams and coordinating multiple stakeholders
Why Apply?
• Work with cutting-edge, forward-thinking businesses
• Be part of a collaborative, purpose-driven environment
• Play a key role in delivering measurable commercial impact
• Develop your career in a dynamic and growing sector
If you’re passionate about building relationships, supporting innovation, and making a real difference, this is a fantastic opportunity to take the next step in your career.
How do I apply?
For more information and an informal confidential discussion please call Ollie O'Driscoll on: 01885 485526 or e-mail your CV and covering letter To Oliver.Odriscoll@delacyexecutive.co.uk. Thank you.
De Lacy Executive will upload your CV to our database and retain some data about you in order to process your application.
More information about our processing activities can be found at www.delacyexecutive.co.uk/privacypolicy .
Please be assured that all contact is treated in complete confidence and your details will not be passed to a third party without your prior permission. Please note that this advertisement is not a job description and you should satisfy yourself about the full details at interview.
De Lacy Executive is an Approved member of the Recruitment and Employment Confederation, which promotes high standards in recruitment practice, and is registered with the Information Commissioners Office. De Lacy Executive complies with all relevant data protection legislation.
