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Store Manager

Position Overview

Store managers oversee the daily activities performed at a retail location. This might include staff, sales, and inventory. It is your job to make sure customers are being taken care of promptly and are satisfied with the service received. Sometimes daily or weekly sales goals need to be reached. Store managers should be good at managing people and delegating tasks. They are a critical part to the store's success; therefore, they should be knowledgeable regarding the merchandise sold and make sure the store is presented in an appropriate manner. Having a passion for the industry can help candidates thrive in this position.

Store Manager Duties

Store managers have a number of different responsibilities, some of which include:

  • Attracting and retaining staff
  • Watch over staff and take care of their well being
  • Budget management
  • Maintain the stores financial records
  • Develop a team environment
  • Promote the store
  • Manage customer complaints and questions
  • Maximize store profitability through sales targets
  • Develop displays for in-store promotion
  • Monitor stock control
  • Plan for seasonal changes

Typical Employers

  • Department stores
  • Chain stores
  • Feed companies
  • Grocery stores
  • Retail stores

Required Education and Training

If you are looking to become a store manager, consider having a degree in business or management. While this is not required, it does give you a competitive advantage. Candidates with a degree in a related field such as languages, sales, food, or fashion will also be considered. Previous experience working in a retail environment is encouraged.

Key Skills and Qualities

General skills and qualities a store manager should have are as follows:

  • Ability to manage others
  • Strong communication skills, mainly verbal
  • Well organised
  • Confident
  • Resourceful
  • Enthusiastic
  • Ability to troubleshoot and problem solve

Average Salary

  • Assistant store managers will make about £20,000
  • The average salary for a store manager is £23,530
  • More experienced store managers can make upwards of £37,000