Software Support Technician - UK home-based - A767
De Lacy Executive seeks a Software Support Technician to join the UK division of a market leading, global organisation within the agricultural livestock production sector.
Working remotely from home, you will be an integral part of the software support team supporting our clients partners in EMEA. Effectively and efficiently dealing with issues via their online Service Call module, whilst maintaining the Service Level Agreement and embodying the company ethos.
The successful candidate will be an excellent communicator with an empathic and honest approach. Strong organisational skills and attention to detail are essential and you will have the ability to multi-task, ensuring all support cases are addressed, documented and swiftly resolved, providing excellent Customer service both on-site and remotely.
Although this is a home base role, you will be required to travel to attend meetings and on-site visits as required. You will also be included on the weekend working rota and will provide weekend out of hours support when necessary. Other duties will also include new application beta testing, 3rd party integration support and advanced partner technical software training, whilst continuingly maintaining good industry and product awareness.
- Proven experience in an IT Support environment
- Basic Networking knowledge (DNS, DCHP, IP)
- PC support/maintenance (Windows 7 & 10, Linux) -software
- SQL database management
- Firewall & Anti-virus software
- Remote IT administration (TeamViewer)
- Back-up & Restore
- Software licensing
- Microsoft Office 365
- Scripting (Batch & PowerShell)
- Fluent in English with excellent communication skills.
- A second language would be beneficial but is not essential
- Knowledge/experience of UK dairy farming will be an advantage
- Full UK driving licence
A competitive remuneration package will be on offer to the successful candidate
To apply for this exciting new career opportunity: Please e-mail your CV and covering letter (in Word or RTF format please, not PDF) to email@example.com
For more information please call: Amanda Latham on Office: 01885 483440, DDI: 01885 485524, Mobile: 07730 218934
Please be assured that all calls are treated in complete confidence
De Lacy Executive will upload your CV to our database and retain some data about you in order to process your application. More information about our processing activities can be found at www.delacyexecutive.co.uk/privacypolicy. Please be assured that all contact is treated in complete confidence and your details will not be passed to a third party without your prior permission.
Please note that this advertisement is not a job description and you should satisfy yourself about the full details at interview.
De Lacy Executive is an Approved member of the Recruitment and Employment Confederation, which promotes high standards in recruitment practice, and is registered with the Information Commissioners Office. De Lacy Executive complies with all relevant data protection legislation.
Contact our consultant:
- Amanda Latham
Telephone: 01885 485524
Office: 01885 483440